Hotel St. James - New York

friendly and competenrt reception

The location is fantastic. The hotel is near the main events of Broadway. There is a Deli next to the hotel which is great for all meals.

Too much cold and impersonal relationship with guests.

Best location, staff very friendly and excellent value for money - the location and value for money makes it a real gem

Friendly welcome, convenient location, quiet room, clean bathroom, lobby appearance, available lockers.

Wasn't sure at first how to operate the room key and door handle.

Friendliness of staff, clean room, nice bathroom were great. Asked for quiet room and got one. Has a concierge. Common areas were nice. Intend to go back.

Security at night was a bit lax. I just walked right in, and got on the elevator with no problems. Concierge didnt speak good English and didnt know anything about Amtrak schedules.

location very near times square, value for money & pleasant staff

nothing really certain areas dated but does not affect your stay in any way

Hotel St. James is right in the heart of it all at Times Square. The location is perfect for anyone trying to experience the city and wanting a starting point to access tours, shops, restaurants, etc. The price was also very affordable compared with others looked at in Manhattan, without having to stay in a Hostel or Shared Bathroom accommodation. The staff were very accommodating with our inquiries and the concierge knew her stuff!

The room was VERY noisy and the bed VERY uncomfortable. Even with jet-lag, sleeping was near impossible from the city noise through the air conditioning box. Aside from this, the room was small, but exactly what I would expect from a New York room.

The service provided by Joey on the front desk.

It was in a state of disrepair, all pubic areas requiring extensive refurbishment including lifts and carpets. There were indentations in at least one bedroom floor, lighting was poor, venetian blinds were dirty and broken and there was considerable external noise throughout the night. To be awoken by a cockroach crawling over me in bed is not acceptable in any hotel appearing on Booked.net. It is also unacceptable to find that there were no managerial staff on duty to deal with the complaint the following morning.

wi fi dated no coffee facilties

- Excellent location - Good price considering the location - Clean room - Good staff

- Noisy and unconfortable bed

Its location and proximity to Times Square and Broadway - 5 minute walk. Basic budget hotel with no frills but fit for purpose. Handy diner next door for breakfast and several restaurants on west 45th street.

Excellent location! Walking distance to shopping, food and subway.

No frills at all, but not expected for price. Staff could have been more upbeat and friendly.

Great location, very pleasant and helpfull staff, clean

The location

1. Blinds on the window worthless for keeping light out even at night 2. one of the beds really hard and uncomfortable 3. water in shower stopped completely for about 30 seconds during my shower one morning 4. air conditioning unit situated right next to a bed and blew cold air on the bed all night

Very poor wi-fi reception in my room.